ShopWoodmans.com - Refund, Returns, and Cancellation Policy
Refunds and cancellations are subject to certain conditions. Please read carefully to understand our policies.
Refunds
To request a refund for any reason, you must make your request within 7 days of delivery.
Please let us know as soon as possible if your order:
- Has missing items that you were charged for on the final receipt
- Contains damaged, spoiled, or otherwise unusable items.
All delivery/pickup refunds can be requested through the app or ShopWoodmans.com, by going to the order in question (through order history), and clicking Get Help. Or, you can contact your local ShopWoodmans location.
Refunds are processed immediately, but it may take 5-10 business days to see the funds in your bank or credit card account, depending on your bank. You won't see refunds in your Instacart account.
You can see any ShopWoodmans credits in the Credits, promos & gift cards section of your Instacart account. Credits will automatically apply during checkout on your next order
Returns
We do not accept returns.
Canceling an order
You can cancel an order for a full refund without any additional fees at any time before a shopper begins shopping.
The process is simple on a browser or in the app:
- Select Account → Order History
- Select the order you’d like to cancel
- On the Order page, select Cancel order
To cancel after shopping has begun, reach out to your specific store location