ShopWoodmans.com - Receiving Your Delivery
After the items in your order have been picked and packed, a personal shopper starts the delivery process. The person who shops your order will not be the one who delivers it.
To make sure you get your delivery as scheduled, we recommend:
- Keeping an eye out for text messages and phone calls from the delivery driver
- Leaving helpful instructions for parking, gate codes, or other clues to find your home.
Driver can’t find your location
If the delivery driver can’t find your location, they’ll try to get in touch with you via text message or phone call before taking further action. Unless you specifically request for them to do so, drivers are unable to leave an order unattended.
When a customer can’t be found or contacted for an extended period of time, the order may be canceled.
Unavailable to receive delivery
In the case that you can’t be there to receive your delivery in person, we recommend first reaching out to a friend or neighbor to get it for you. Just let the driver know of the change by adding a note in the delivery instructions or sending them a message through the website.
Alternatively, you can check the box for Leave at My Door Delivery at checkout. You can leave additional instructions for your shopper and receive a photo confirmation once your groceries have been delivered.
Payment Issues
The only transaction needed to pay for your ShopWoodmans.com order takes place in the ShopWoodmans app.
External payments such as cash, checks, or third-party apps (Venmo, Zelle, etc.) are not accepted.
If you experience issues paying for your order, please reach out for help through your ShopWoodmans app or call the store you are ordering from; all payments take place within the app.