ShopWoodmans.com - Problem with Your Order
Receive an order you’re not completely satisfied with? In most cases, we can quickly make things right.
On the app or Shopwodmans.com, you can let ShopWoodmans know about:
● Missing items
● Incorrect items
● Damaged items
● Poor replacements
● Late orders
You’ll receive an email confirmation of any credits or refunds, and ShopWoodmans will let you know as soon as any other issues are resolved. Refund and credit amounts vary.
Order status
It’s easy to track your order, from the moment your personal shopper starts finding your items until the moment it arrives at your door.
To check your order status on the website, you can use the Order Status inicator located at the top of the homepage or by following these steps:
● Click Your orders
● Click on an order to view its status
Tracking your order in progress
If you have text message notifications enabled, you’ll receive a message when your personal shopper begins working on your order.
● Click Account > Your orders.
● Click See Shopped Items to view items already found and changes like replacements and refunds.
● You can Approve changes or choose Other options for each item.
Tracking your delivery in progress
When it’s time for delivery, you’ll receive a text message. If you click the link in the text message, The delivery screen includes an estimated time of arrival and a map you can tap to follow the driver’s progress.