ShopWoodmans.com - Adding Instructions for Specific Items, Replacements, or Delivery
Add instructions for how you want your order shopped and/or delivered. Through instructions, you can let your shopper know that you prefer greener bananas or help them find the apartment to drop off your order.
Item instructions
You can add item instructions from your cart, on the checkout page, or even after you place your order (but only before it’s been shopped).
- From your cart: Click or tap Instructions on the item for which you’d like to leave a note
- From the checkout page: Click or tap Review to review items and add instructions
- After you ordered: Visit the Order page to review your items and add any instructions
Item instructions carry over to future orders. If your item preferences change, make sure to review your notes when ordering the same items in the future.
During checkout, you can request the order be left at your door if you're not around. This option will notify the driver it’s an unattended delivery and prompt them to take a picture of the order at your door before they leave.
Please note— If you choose for your order to be left unattended, you accept full responsibility for the order after it has been delivered, including any loss due to theft or temperature sensitivity damage.
Replacement instructions
Items may be out of stock. When this happens, you have 3 options:
- Find Best Match: Your shopper selects the best possible replacement. This is the default option for when items aren’t available.
- Pick Specific Replacement: To select your own replacement, tap or click on the item, then select Pick Specific Replacement. You can search the catalog or choose a replacement from a list of suggestions.
- Don’t Replace: If you prefer not to replace an item, choose Don’t Replace to get a refund instead.
Keep in mind you’ll be refunded or charged for the difference in price for replacement items.
If you have order notifications turned on, look for alerts when an item is replaced or refunded.
Delivery instructions
Adding delivery instructions can help drivers deliver your order. Your delivery driver sees these instructions when they start heading your way.
Useful info to include:
- Parking locations
- Building security or gate information
- Specific directions for hard-to-locate front doors
- Any markers on your home that might help the shopper find the best entrance
You can add delivery instructions:
- While placing the order
- After placing the order (but before your order is shopped)
- When adding an address to your account
Please note that drivers who can’t reach you via chat or phone may not be able to deliver your order.